Every piece of jewelry from Lab-Aura is made to be worn every day and on every occasion.
This is why no extraordinary maintenance is needed, especially if it is delicately handled and cleaned.
If you want to preserve the shine of jewelry, we recommend you to store it in a clean, dry place away from any heat sources.
Check the status of your order from the ORDER CONFIRMATION EMAIL. Also junk mail folder.
If you cannot find your order confirmation email,
please contact us at:customercare@lab-aura.com
Dear customer,
thank you so much for choosing LAB-AURA!
We are truly grateful for your order.
Your order will be processed within 48 hours on business days.
Standard Shipping USD5.00/100g
Arrives in 10 - 15 business days.
Express shipping USD10.00/100g
Arrives in 7 - 10 business days or sooner.
Once your order has shipped out, you will receive an email notification with tracking information.
Please also check your junk mail folder.
This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped.
There may be additional shipping delays due to high order volumes.
If you cannot find your order shipment confirmation email,
please contact us at:customercare@lab-aura.com
Our goal is to process and ship orders quickly. We are sorry that Once an order has been confirmed or delivered, it cannot be changed.
On Site, every purchase is made with maximum security thanks to the use of secure online payment gateway that encrypts card details in a secure host environment. The payment gateway is fully PCI Level 1 compliant and is monitored by Trustwave, an ASV and QSA for the Payment Card Industry Security Standards Council.To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
