Return & Exchange Policy

Lab Aura Return & Exchange Policy: Our Hassle-Free Satisfaction Guarantee
At Lab Aura, we stand behind the craftsmanship and durability of our waterFriendly, oxidation-resistant jewelry. We want you to love every piece you wear. If something isn't quite right with your order, our 30-Day Satisfaction Guarantee ensures a transparent, simple, and flexible resolution process.

1. 30-Day Satisfaction Guarantee & General Policy

We offer a 30-day return, exchange, and refund window starting from the date your package is marked as deliveredby courier tracking.
  • -Eligibility Criteria: To qualify for a return or refund, eligible items must be unworn, undamaged, and accompanied by the original Lab Aura signature packaging and anti-oxidation pouch.

  • -Covered Scenarios: Manufacturing defects, shipping damage, incorrect items sent, size mismatch, or simply changing your mind.

2.Non-Returnable & Non-Exchangeable Items (Exceptions)

Due to hygiene standards, custom crafting, and liquidation pricing, the following categories are strictly SALE and NOT eligible for return, exchange, or monetary refund:
  • -Earrings & Piercing Jewelry: For hygiene, health, and safety reasons, all earrings and body piercing jewelry cannot be returned or exchanged once the packaging seal is opened.
  • -Custom & Engraved Items: Any jewelry that has been custom-made, personalized, or laser-engraved specifically for you is final sale.
  • -Sale / Promotional Clearance Items: Items purchased from our "Sale", clearance sections, or heavily discounted promotional events (marked as Sale) are non-returnable.
(Note: If any non-returnable item arrives damaged or defective upon delivery, it will be covered under our damaged item policy below.)

3.Flexible Resolution Options: Express Replacement vs. Traditional Return

To ensure every customer leaves happy while keeping international shipping smooth and sustainable, we offer two resolution paths:

Option A: Eco-Friendly "No-Return Required" Express Replacement (Recommended) 🌿

Traditional international return shipping involves long waiting periods, expensive return postage, and unnecessary environmental carbon emissions. To save you time and money, we offer our Express Replacement Model upon support approval:
  • -How it works: Contact us at customercare@lab-aura.com with your Order number and photo/video verification. Once reviewed, you DO NOT need to ship the original item back.
  • -Personal Preference & Size Exchanges: You will receive an exclusive up to 70% OFF Replacement Credit Code to pick the correct size or a new style immediately without paying expensive international return shipping!
  • -Damaged or Defective Items: If an item arrives broken due to transit or manufacturing issues, we will send a 100% free brand-new replacement directly to your door—zero return shipping required.

Option B: Full Monetary Refund

If our Express Replacement options do not meet your needs and you prefer a traditional return for a refund, we fully honor your choice!
  • -How it works: Contact our support concierge at customercare@lab-aura.com within 30 days of delivery to request a Return Authorization and return address.
  • -Return Shipping: For personal preference returns or sizing changes, customers are responsible for international return shipping costs to our designated fulfillment center.
  • -Refund Processing: Once your returned item is received and inspected by our team, a full refund for the returned product will be issued to your original payment method within 3–5 business days.

4.Order Cancellations, Modifications & Fair Use Policy

  • -Pre-Shipment Cancellations: Orders can be modified or canceled for a full refund within 12 hours of placement. Once an order enters our automated fulfillment line, it cannot be canceled prior to delivery.
  • -Address Corrections: Please double-check your shipping address at checkout. We cannot modify delivery details once the courier tracking code has been generated.
  • -Fair Use Policy: To protect our small business and prevent abuse, photo/video verification is mandatory for all claims. Lab Aura reserves the right to limit or deny replacement codes or returns in cases of suspected fraud, policy abuse, or excessive return history.

5.Frequently Asked Questions (FAQ)

Why are earrings non-returnable?

To guarantee the highest hygiene and safety standards for all customers, we cannot accept returns or exchanges on earrings that have been handled or tried on.

What if my jewelry arrives broken or defective?

If an item (including earrings or custom pieces) arrives damaged upon delivery, please notify us within 48 hours of receipt with clear photos. We will immediately ship a 100% free brand-new replacement or issue a full refund without requiring a return.

6.Summary: The Lab Aura Service Commitment

  • -30-Day Policy Window: Full coverage starting from your delivery date.
  • -Express Replacement Choice: Zero return hassle, no postage cost, immediate re-order.
  • -Full Refund Protection: Guaranteed full refund for returned eligible products.
Need assistance with your order? Reach out to our customer care team at customercare@lab-aura.com with your Order number —we're always here to help!